Memorandum of Understanding PDF | Word
This three-way Memorandum of Understanding will be signed by the California Health and Human Service Agency and two ADRC core partners following the complete ADRC Designation application process.
ADRC Service Cost Tool
This Excel tool is designed to help Area Agencies on Aging, Independent Living Centers and other Aging and Disability Resource Connection (ADRC) partner agencies develop cost estimates for the services they offer. These per-service cost estimates may be used to price services for potential purchasers of services. These files are in Excel 2010 (xlsx extension). We also include Excel 2003 versions (xls extension).
ADRC Coalition Contacts (Updated May, 2013)
Medical Case Management (MCM) Contact List (statewide)
Program Management Tools
Development & ReadinessTools
Improving Consumer Access
Ongoing Program Tools
Warm Transfers as an ADRC Call Center Strategy
Sample Long-Term Care Options Tool Kit
Sample STS vs Coordination
#1 Sample Enhanced Information & Assistance Protocol
#2 Sample Enhanced I & A
Sample Long-Term Support Options Counseling Protocol
Sample Partner Matrix—Texas
Promotional & Branding Tools
ADRC Brochure Template
This brochure template has everything needed to print an 8.5 x 11" full color brochure.
The back panel is customizable so you may add your own contact information. The inside panels has a panel with website resources which you may add to.
Folder contains a PDF, an Adobe InDesign file, and fonts.
ADRC Brochure Template ZIP file 2.4 MB
ADRC Consumer Graphics
Performance Reporting Tools
ADRC Final Report Template (May 20, 2011)
ADRC Semi-Annual Report Template (revised Sept-2010)
ADRC Semi-Annual Report Instructions (revised Sept-2010)
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If you hit snags on protocols or the reports or other areas of concern, don't hesitate to send email or call:
Paula Acosta, Technical Advisor/Consultant-Retired Annuitant
firstname.lastname@example.org OR email@example.com
California Health & Human Services Agency
Cal Optima Semi-Annual Report Documents
Semi-Annual Performance Report October 09
Semi-Annual Performance Report Template March 09
Semi-Annual Performance Report April09
Resource Complaint Procedure
Customer Satisfaction Sample
Orange ADRC Documents
Riverside ADRC Documents
San Diego ADRC Documents
San Francisco ADRC Documents
Tools and information about ADRCs across the nation can be found at the federal Technical Assistance Exchange website
Medi-Cal 101: A Summary Discussion for ADRCs (Tuesday October 26)
This presentation can be either an introduction or a refresher session for ADRC professionals. It covers basic concepts of Medicaid coverage, and specifically Medi-Cal coverage of home and community-based options that can be alternatives to inpatient nursing facility care. ADRC and other staff can download the power point and a list of current Medi-Cal options; including who to contact for more information.
Aging and Disability Resource Connection (ADRC) Basics (May 13, 2010)
Youth Transition Services